Terms & Conditions

Company: AXSAHI LIMITED (艾蕯希有限公司)
Registered in: Hong Kong
Registered Address: Rm 701, Unit 127, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong
Contact: office@axsahi.com

Last updated: July 20, 2026

1. Orders and Acceptance

• Order Submission: After you place an order, we will send an order confirmation email. Please note this is only acknowledgment of receipt and does not mean your order is final. Your order is an offer to purchase, and we reserve the right to accept or decline it.
• Acceptance: An order becomes binding when we send an order fulfillment confirmation (e.g. shipment notice). We may refuse or cancel orders (even after confirmation) in cases such as: product out of stock, pricing errors, verification issues, suspicion of fraud, or legal/export restrictions. If payment has already been processed for a canceled order, we will refund the full amount.

2. Product Information and Pricing

• Product Descriptions: We strive for accuracy in product names, images, dimensions, materials, coatings, and specifications. However, small variations may occur due to manufacturing tolerances or photographic lighting. Customers are responsible for confirming that the selected product (size, thread standard, material, coating, etc.) matches their requirements before ordering.
• Pricing: All prices are listed in $/USD and, unless stated, exclude sales tax, VAT, customs duties, or shipping fees. We reserve the right to correct any pricing errors at any time. If a product was incorrectly priced, we will contact you to confirm whether you wish to proceed with the corrected price.
• Availability: Inventory on the website is updated regularly, but stock may change quickly. If a product becomes unavailable after your order, we will notify you and refund any payment for that item. We may also offer a substitute if appropriate.

3. Payment

• Accepted Methods: We accept major credit/debit cards, PayPal, and other payment methods. Payment details are processed securely by our payment partners (Stripe, PayPal, etc.).
• Payment Timing: Your card or account will be charged when the order is placed. If payment fails or is declined, we will hold the order until resolved. If a payment is disputed or reversed, we reserve the right to cancel the order.
• Security: We use encrypted connections (SSL) to protect payment information. However, you acknowledge that transmitting data online is inherently risky and agree we are not responsible for losses arising from unauthorized access to your payment data outside our control.

4. Shipping and Delivery

• Shipping Methods and Costs: We ship worldwide via reputable carriers (e.g. FedEx, DHL, UPS, USPS). Shipping costs and delivery estimates are calculated at checkout based on weight/destination. We may offer free or discounted shipping promotions on qualifying orders (details will be specified at checkout or in promotional materials).

• Tracking Information: Once your order has been shipped, we will send a shipping confirmation email containing the tracking number and, where available, a link to track the shipment. The email will be sent to the email address provided by the customer during checkout. Customers are responsible for providing a valid and accurate email address and for checking their inbox and spam folder for shipping updates.

• Delivery Time: Estimated delivery times vary by destination and will be provided at checkout. These times are estimates only. Delays can occur due to customs clearance, public holidays, or unforeseen events. We will notify you of any significant delays.
• Risk and Title: Title and risk of loss pass to you upon delivery to the address you provided (or pickup by your agent). It is your responsibility to inspect the goods upon arrival and report any damage or shortage immediately (see Shipping Damage below).
• Shipping Damage: You must inspect the packaging and contents upon receipt. If damage is apparent externally, note it on the carrier’s delivery record. If items are damaged or missing inside, email us promptly with photos of the package and damage, so we can file a claim with the carrier and arrange a replacement or refund.

5. Changes to Orders

You may request changes or cancellations by contacting us as soon as possible. Once an order has entered production or has been shipped, changes may not be possible; you may need to follow the return process instead. We handle changes on a case-by-case basis. For custom or made-to-order items, changes or cancellations may only be accepted before production begins.

6. Customs, Duties, and Taxes

For international orders shipped outside Hong Kong, customs fees, import duties, or taxes are the responsibility of the customer, unless otherwise stated at checkout. Please be aware of your local import regulations and charges. We do not undervalue shipments or mark them as “gifts” to evade taxes. Failure to pay import fees may result in orders being returned or destroyed; related fees (shipping, storage) may be deducted from any refund.

7. Warranty and Disclaimer

Our products are precision cutting tools. They are sold “as is” with the following conditions:

• Warranty: Except where prohibited by law, we warrant that products will conform to the specifications stated on the site at the time of sale. We do not guarantee that a product will meet your particular needs (aside from stated specifications). We disclaim all other warranties (express or implied), including warranties of merchantability and fitness for a particular purpose.
• Limitation of Liability: To the fullest extent permitted by law, AXSAHI LIMITED’s liability for any claim related to products (whether in contract, tort, or otherwise) will not exceed the purchase price of the affected goods. We will not be liable for any indirect, incidental, or consequential damages (such as lost profits, downtime, or injury caused by tool misuse). This limitation does not affect any consumer rights that by law cannot be waived (for example, statutory warranty rights for defects under certain jurisdictions).

8. Returns and Refunds

Our Shipping & Refund Policy (below) fully explains how to return products and obtain refunds or exchanges. By placing an order, you acknowledge you have read and accepted that policy. To summarize key points here:

• Return Window: Subject to the conditions below, you generally have 7 days from delivery to request a return (for a refund or exchange). After this period, returns are typically not accepted, unless the product is defective (see the Refund Policy page for exceptions).
• Condition of Returns: Products must be unused, undamaged, and in original condition/packaging with all accessories. Custom, laser-marked, or worn products are not returnable unless defective.
• Restocking Fee: Returned goods may be subject to a restocking fee of 10% or deduction for loss of value (e.g. missing packaging), at our discretion.
• Refund Processing: Approved refunds will be issued to the original payment method within 3 business days after we receive and inspect the item. You will be notified when your refund is initiated.

Refer to the separate Shipping & Refund Policy page for full details (available via the footer link).

9. Intellectual Property

All content on this site (text, images, logos, videos, etc.) is owned or licensed by AXSAHI LIMITED. You may not copy, reproduce, distribute, or create derivative works from our site content without our express written permission.

10. User Submissions

If you submit any content to us (questions, reviews, technical drawings, suggestions), you represent you have the right to share it with us and it does not violate any third-party rights. We may use your submissions to improve our products or services, subject to our privacy policy.

11. Prohibited Uses

You agree not to: use this site or products for illegal purposes; attempt to hack or harm our website; send unsolicited spam or promotions to our customers; infringe our or others’ intellectual property; or otherwise abuse our services. Any breach of these obligations is grounds for immediate termination of your account and legal action.

12. Governing Law and Disputes

These Terms are governed by the laws of Hong Kong (unless mandatory consumer protection laws in your locale say otherwise). Any disputes must be brought in the courts of Hong Kong or resolved by arbitration in Hong Kong, except where local consumer law provides different rules. If any part of these Terms is held unenforceable, the remainder will still apply.

13. Changes to These Terms

We may update these Terms at any time. Any changes will be posted here with a new “Last updated” date. Your continued use of the site after changes are posted constitutes acceptance of the updated Terms.

14. Contact Us

For questions or clarifications about these Terms, please contact:
AXSAHI LIMITED (艾蕯希有限公司)
Email: office@axsahi.com
Address: Rm 701, Unit 127, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong

You should also review our Privacy Policy and Shipping & Refund Policy (links in the footer) for more information on our practices.