Refund and Returns Policy

• Eligibility: To return a product, you must submit a return request within 7 days of delivery. Products must be unused, in original condition and packaging, with all parts and accessories. Returns are not eligible for products that have been installed, altered, used, or are custom-made (e.g. special sizes, coatings, laser-marked, or customer-labeled items), unless the product is defective or incorrect.

• Non-Returnable Items: Custom orders (once confirmed), cut-to-length products, clearance or final-sale items, and products that clearly show use (wear, oil, scratches) are non-returnable.
• Return Shipping Costs:
  
  • Defective or Wrong Item: If we shipped the wrong item or a defective product, we will cover the reasonable return shipping costs. Please provide photos or video proof of the issue. We will arrange a return label or reimbursement.
  • Other Returns: If you are returning for any other reason (e.g. ordered wrong model, changed mind), you are responsible for return shipping. We recommend using a tracked and insured shipping method.
• Return Authorization: Contact us at office@axsahi.com to start a return. Provide your order number, the item(s) to return, and reason. We may request photos of the product and packaging. If approved, we will issue a Return Authorization (RA) number and provide the return shipping address. Clearly mark the RA on your package. Do not send returns without contacting us first; unauthorized returns may be refused.
• Inspection and Refunds: Once we receive the return, we inspect it to confirm it meets the return criteria. We will then refund the purchase price (minus any shipping costs and restocking fee) to your original payment method within 3 business days . You will receive email notification when the refund is processed. If the item is not returned in acceptable condition, we may refuse the refund or issue a partial refund.
• Restocking Fee: For non-defective returns, we may charge a restocking fee of 10% (deducted from the refund) to cover inspection and restocking costs. (For example, we reserve the right to deduct up to 10% of the item’s price as a restocking fee.)
• Exchanges: If you need a different model or size, please return the original item for a refund and place a new order for the desired product.

Shipping Damage or Delay

• If your package arrives damaged, please note the damage on the carrier’s delivery receipt and take photos of the exterior packaging. Then contact us immediately so we can file a claim.

• If you do not receive your order within the estimated delivery time, please check the tracking information sent to your email address or contact us at office@axsahi.com.

Timely Reporting

• Defects/Issues: If you believe a product is defective or incorrect, you must notify us within 7 days  of delivery. Please email office@axsahi.com with your order number, details of the defect, and supporting photos or video. This helps us resolve the issue quickly.
• Return Window: All return requests (for non-defective reasons) must be made within 7 days  of delivery. After this period, we cannot honor returns except as required by law.

Special Notes

• Promotional/Sale Items: Some sale or promotion items may have different return conditions (for instance, being eligible for store credit only). Such terms will be stated in the promotion details or on the product page.
• International Customers (EU/UK): If you purchase as a consumer from the EU or UK, you may have a legal “cooling-off” right to cancel within 14 days of receipt (subject to certain exceptions, such as custom-made products). This policy does not remove or limit any such statutory rights.
• Customs/Taxes on Returns: For international returns, any duties or taxes paid are generally non-refundable by the carrier. The refund we issue will exclude any original import fees.

Contact for Returns

For any questions about returns or refunds, contact us: office@axsahi.com.

We appreciate your business and will do our best to make returns and refunds as smooth as possible.